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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kerry Short

Kerry Short

March 24, 2025

5  out of  5
rating by Kerry Short
"I am absolutely blown away by the professionalism and care from Jeff and his team! After moving to Fulshear from Indiana 18 months ago, I knew I wanted to stay with State Farm after 17 years, but unfortunately, I initially chose a different local agent. After an unbelievably frustrating experience with my original Texas State Farm agent, Jeff and his team stepped in, adopted me, and immediately made me feel right at home. Beth, in particular, has been an absolute blessing. Her kindness, compassion, and dedication is genuine and its clear she cares more about the person on the other end of the phone than the situation at hand. Through a very difficult total loss situation, she and the team went above and beyond to provide support, clear communication, and true care when I needed it most. They always answer the phone, and they do so with a helpful, friendly attitude. If you’re looking for an insurance agent who truly puts their clients first, look no further. Proud to insure our home, cars, and life insurance with this local business."
We responded:
"Thank you so much, Kerry, for sharing your experience! I'm so glad to hear that you felt at home with our team after your move to Fulshear. Beth and the rest of the team truly strive to provide genuine care and support, especially during challenging times like a total loss situation. Your kind words about our service mean a lot to us. We're here for any future needs or questions you might have, and we're proud to be your choice for insuring your home, cars, and life."
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corina larson

March 20, 2025

5  out of  5
rating by corina larson
"Mackenzie was a joy to work with; she is very positive, polite, informative and most of all kind!! She worked out a great deal and waited for me patiently until I was able to get my policy. Thank you"
We responded:
"Thank you, Corina, for sharing your experience! I'm happy to hear that Mackenzie made the process enjoyable and provided you with a great deal. Her patience and kindness are truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Saha Biswas

March 19, 2025

5  out of  5
rating by Saha Biswas
"I am extremely pleased with Jeff Gilbert service. Mackenzie provided outstanding quotes with various coverage options over the phone. She was patient and sent all options through email immediately. I was glad that the premium was lower than AARP. I was more delighted when Mackenzie called me after couple of days and told me that the I got additional $150 dollar discount on the premium. It was a great pleasure to work with her. I definitely recommend her service for any insurance needs."
We responded:
"Thank you, Saha, for sharing your experience! I'm happy to hear that Mackenzie was able to provide you with outstanding quotes and coverage options. It's wonderful that you found the premium to be lower and even received an additional discount! We truly appreciate your recommendation and are here for any insurance needs you may have in the future."
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Pat Locke

March 6, 2025

5  out of  5
rating by Pat Locke
"I always appreciate the ability to speak with someone at the office when I need help with updating our policy. Beth was extremely helpful when we had to process a death claim on an insurance policy."
We responded:
"Thank you, Pat, for your kind words! I'm glad to know that you appreciate the support from our office. Beth is indeed a valuable part of our team, and I'm happy she could assist you during such a challenging time. If you need any further assistance, please don't hesitate to reach out."
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Debora Pizzolo

March 6, 2025

5  out of  5
rating by Debora Pizzolo
"Great and timely service. Mackenzie provides outstanding and timely service, ask for her if you’re looking for new insurance, she will work on getting you the best rate."
We responded:
"Thank you, Debora, for your wonderful feedback! I'm happy to hear that Mackenzie provided you with outstanding and timely service. It's great to know she helped you find the best rate. If you have any more questions or need any other assistance, feel free to reach out to our office. We're here to help!"
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Ryan

March 1, 2025

5  out of  5
rating by Ryan
"We are very pleased with Jeff Gilbert State Farm insurance - the staff are knowledgeable, very responsive and provide great service - I would recommend Jeff Gilbert State Farm."
We responded:
"Thank you, Ryan, for sharing your positive experience with our team! We're happy to know that our knowledgeable and responsive staff have met your expectations. Your recommendation means a lot to us. If you ever have any questions or need further assistance, feel free to reach out."
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Monica Pearce

February 28, 2025

5  out of  5
rating by Monica Pearce
"If you want honest and trustworthy insurance agents, Jeff Gilbert and his staff are where you start! Their guidance and personal attention to detail make you feel like one of the family, not just a customer! These folks look out for you! CALL THEM!"
We responded:
"Thank you, Monica, for your wonderful feedback! I'm happy to know that you feel like part of the family with our team. Your trust in our guidance and attention to detail means a lot. We're always here to help, so don't hesitate to reach out for any future needs!"
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Katie Davis

February 28, 2025

5  out of  5
rating by Katie Davis
"Great experience! MacKenzie was very sweet and kind and efficient. Jeff was great as well and made us feel taken care of. Will be a repeat customer for future insurance needs!"
We responded:
"Thank you, Katie, for sharing your wonderful experience! I'm glad to hear that MacKenzie and I could make you feel well taken care of. We're happy to have you as a repeat customer and look forward to assisting with your insurance needs."
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Staci Olney

February 27, 2025

5  out of  5
rating by Staci Olney
"MacKenzie and Jeff were incredibly thorough and patient in assisting my husband and I with an insurance quote! Thank you for lowering our insurance and offering top notch customer service!"
We responded:
"Thank you, Staci, for your wonderful feedback! I'm glad we could assist you and your husband with your insurance quote. It's great to know we could help lower your insurance and provide excellent service. If you have any more questions or need further assistance, feel free to reach out!"
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Khari Singleton

February 21, 2025

5  out of  5
rating by Khari Singleton
"It was absolutely a pleasure conversing with Mr. Jeff Gilbert & staff. I walked in the office & felt right at home. Jeff & his staff are very knowledgeable of policies and will offer the best customer service possible. He understands your needs & I definitely value his professional advice. I look forward to with him on all insurance endeavors."
We responded:
"Thank you, Khari, for sharing your experience! I'm glad to hear that you felt at home in our office and appreciated the knowledgeable service from our team. It's wonderful to know that you value the professional advice provided. We're here to assist with all your insurance needs and look forward to working with you on future endeavors. If you have any questions or need further assistance, please don't hesitate to reach out!"
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Alexandra B

February 16, 2025

5  out of  5
rating by Alexandra B
"I spoke to Beth on Tuesday and she was so kind and helpful with finding the right coverage for my family. She answered to all of my questions and made the whole process easy for me."
We responded:
"Thank you, Alexandra, for sharing your experience! I'm happy to hear that Beth was able to assist you with finding the right coverage for your family. It's wonderful to know she made the process easy and addressed all your questions. If you need any further assistance or have more questions, feel free to reach out to our office anytime!"
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Trey Kulak

February 13, 2025

5  out of  5
rating by Trey Kulak
"Super friendly staff and great rates! Mackenzie was super helpful and very knowledgeable with our car and home insurance policy. Highly recommend!"
We responded:
"Thank you, Trey! I'm happy to know that you found our staff friendly and our rates appealing. Mackenzie will be delighted to hear your kind words about her helpfulness and expertise with your insurance policies. We appreciate your recommendation and are here for any future needs or questions you may have!"
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Cynthia Boutte

February 13, 2025

5  out of  5
rating by Cynthia Boutte
"Jeff was very professional and took time to explain our policy choices in great detail. Very pleased with his services."
We responded:
"Thank you, Cynthia! I'm glad to know that you were satisfied with the detailed explanations of your policy choices. It's wonderful to hear that you appreciated the professionalism. If you have any more questions or need further assistance, feel free to reach out anytime."
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Roxana Palacios

February 13, 2025

5  out of  5
rating by Roxana Palacios
"Excellent customer service. Jeff provided all the information we need for our home, auto and life insurance policies. 💯 recommended."
We responded:
"Thank you, Roxana! I'm glad you found the information on your insurance policies helpful. Your recommendation means a lot to us. If you have any more questions or need assistance in the future, feel free to reach out!"
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Mar Flores

February 12, 2025

5  out of  5
rating by Mar Flores
"Beth was such a sweet heart! She made everything so easy for me and my family. I felt safe and cared for. Honestly never received any service like Beth’s. She’s truly one of a kind angel sent from heavens!"
We responded:
"Thank you, Mar, for sharing your experience! I'm so happy to hear that Beth made everything easy for you and your family. It's wonderful to know you felt safe and cared for. Beth is indeed a special part of our team, and we're grateful to have her. If you ever need assistance in the future, please don't hesitate to reach out!"
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Jake N Lisa McCurry

January 30, 2025

5  out of  5
rating by Jake N Lisa McCurry
"Best State Farm office around! Jeff and his team are consistently friendly, efficient, and easy to get ahold of. We have several lines of business, have had claims and lots of servicing needs and they always know exactly how to help!"
We responded:
"Thank you, Jake and Lisa, for your wonderful feedback! I'm happy to know that you find our office friendly and efficient. It's great to hear that we've been able to assist you! "
Profile photo of Michael Morgan

Michael Morgan

January 30, 2025

5  out of  5
rating by Michael Morgan
"Excellent response, professional attitudes by entire staff. Very reasonable quotes for home and auto. Actually able to speak to people you know on initial call instead of being directed to a Chat bot with canned answers to everything but the issue you need help with. Very refreshing after suffering with a large insurance broker company."
We responded:
"Thank you, Michael, for sharing your experience! I'm glad to hear that our team's professionalism and personal touch made a difference for you. It's wonderful that you found our quotes reasonable and appreciated speaking directly with our staff. If you ever have any questions, feel free to reach out. We're here to help!"
Profile photo of John King

John King

January 15, 2025

5  out of  5
rating by John King
"Have been with them almost 2 years and have had a positive experience. Reasonable pricing for our home and auto insurance. Unfortunately, I was hit by an unlicensed driver, but State Farm took care of me."
We responded:
"Thank you, John, for your continued support over the past two years! I'm happy to know that you've had a positive experience with our pricing. It's unfortunate about the incident with the unlicensed driver, but I'm glad we were able to assist you. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Lisa McKey

Lisa McKey

May 27, 2023

5  out of  5
rating by Lisa McKey
"I absolutely appreciate the care, consideration, assistance and thoughtfulness I received when talking to Beth Loney at the office of Jeff Gilbert - State Farm. Not only did she provide top notch service to help me file a claim, she also went out of her way to locate a business that could carry out my repair according to my expectations. She was professional and understanding of my needs. It’s so rare to find this kind of home town customer service in this day and age. To be able to call this office and speak to a person who cares is special treat. Look no further…use this office for your insurance needs. You’ll be so happy you did!"
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Exotic Butters

May 9, 2023

5  out of  5
rating by Exotic Butters
"Everyone at Mr. Gilbert’s office are wonderful, kind and helpful. I’ve had all my insurance with them for some years now and no matter what, when or where, they are there to answer my questions and help me with whatever I need."
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Fatkhullo Khasanov

May 2, 2023

5  out of  5
rating by Fatkhullo Khasanov
"Great customer service and great persons."
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Marlon Flores

April 29, 2023

5  out of  5
rating by Marlon Flores
"Beth was such great help. Answered every question I had and made me feel heard."
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melissa jaramillo

April 29, 2023

5  out of  5
rating by melissa jaramillo
"Thank you so much Beth for being so helpful and friendly on finding the right coverage for my family and I. Highly recommend this place, they go above and beyond!"
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Steven Rojas

April 28, 2023

5  out of  5
rating by Steven Rojas
"Moved from out of state and couldn’t figure out what new coverages I needed. Great service!"
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RV Station Katy

April 28, 2023

5  out of  5
rating by RV Station Katy
"Great thanks to Jeff, Beth, Julia, Jacob and Lulu Helping our Happy Campers with insurance and more for years!!"